Space HubReturn & Exchange Policy
We take immense pride in crafting premium space apparel and mission gear. Here is our straightforward, customer-first policy for returns, replacements, and exchanges.
Returns Accepted
We accept returns for defective, damaged, or misprinted items within 7 days of delivery.
Exchanges Supported
Yes, we support free size exchanges and replacement of defective apparel items.
Free Replacement
If an item arrives damaged or defective, we will send a new replacement free of cost.
1. Return Window & Eligibility
Products can be returned or exchanged within 7 days from the date of delivery. To be eligible for a return or exchange:
- The item must be unused, unwashed, and in its original condition.
- Original tags and packaging must remain intact.
- Proof of purchase (order confirmation number or registered email) is required.
2. Defective or Damaged Products
If you receive a defective item, misprinted graphic, or damaged product:
3. Exchanges (Size Replacement)
Ordered the wrong size? No problem! We gladly accept size exchanges for all apparel items provided the item is unworn and unwashed. Contact our crew to initiate a size swap.
4. How to Request a Return or Exchange
To start a return or exchange request, follow these steps:
- Send an email to crew@indianspacehub.com with subject "Return/Exchange Request - [Order ID]".
- Include your name, phone number, and brief reason for return/exchange.
- Our team will respond within 24 hours with pickup instructions or return address.
Have questions about an order?
Our support crew is ready to assist you anytime.